Resources

White papers, guides and events

Our free practical guides to move your teams from training to practice. And the events where you can come and practise with an AI customer.

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Cover of the Face Up trainer's guide
Cover of the Face Up management white paper
Cover of the Face Up customer relations white paper

White papers and guides

Free guides to get your teams practising

Free, in PDF. Available in French, English and Dutch.

Cover of the Face Up trainer's guide
New
Trainer's guide

From role-play to AI simulation

Convert your role-plays, write your personas, debrief and assess.
How to convert a role-play, column by column
The persona, its hidden information and your debriefing criteria
Debriefing and assessment: AI score and trainer validation
Download the guide
Free PDF
Cover of the Face Up management white paper
Management

Train your managers through practice

The 12 high-stakes management conversations, what research says about transfer, and a self-assessment grid.
Download the white paper
→
Cover of the Face Up customer relations white paper
Customer relations

Training customer relations through practice

Conversational learning: the 4 pillars, a market overview and the Eurotunnel Le Shuttle case.
Download the white paper
→
Cover of the Face Up healthcare white paper
Healthcare

Training healthcare teams through practice

Method, use cases and the experience of a medical device manufacturer.
Download the white paper
→
Cover of the Face Up retail white paper
Retail

Dare. Practise. Repeat.

Six moments of truth in store and on the phone, why teams don't dare, the MATCH, Cdiscount, Bluelink and LeShuttle cases, and a 30-day plan.
Download the white paper
→

Agenda

Come and practise with an AI customer

At our stands, try a live AI simulation. Book your slot in advance.

Trade show · Paris
30 Nov–1 Dec 2026

Tech for Retail

Stand V27. Talk « Oser, ça s'entraîne. » (in French) by Mame Fall, Tuesday 1 December at 11:20, room 7.
Paris Expo Porte de Versailles, Hall 7.2
Book a slot at our stand
Trade show · Paris
20–21 Jan 2027

Learning Technologies France

Live demos and AI simulation challenges at the Face Up stand.
Paris Expo Porte de Versailles, Hall 4
Book a meeting at the stand
Trade show · Namur
10–11 Feb 2027

Soins et Santé

AI simulations for care teams: patient relations, breaking bad news, team communication.
Namur Expo
Book a meeting at the stand
Trade show · Paris
23–25 Mar 2027

All4Customer

Customer relations: train your agents with AI customers.
Paris Expo Porte de Versailles, Pavilion 6
Book a meeting at the stand

Blog

Latest articles

All articles →
Crédit Mutuel Arkéa cyberattack: the wave of scams to anticipate

Crédit Mutuel Arkéa cyberattack: the scams that follow

Crédit Mutuel Arkéa cyberattack: what is confirmed, why a high-profile attack feeds scams, and what advisors and employees should do.
Read the article →
Train your teams to handle vishing calls with spoken practice

Security awareness training: preparing for vishing

Security awareness training: why voice is the forgotten link, the five habits that save you, reporting, and spoken practice through role-play.
Read the article →
A manager practising with an AI order picker during a management training session

Galaxie Conseil: AI role-play in manager training

AI role-play in management training: how Galaxie Conseil gets managers to practise before, during and after the classroom. Webinar replay.
Read the article →

Where we've been

Missed it? Meet us at the next show.

21–22 Oct 2026

Unleash World Paris

 · 
Exhibitor, stand SU122.
Trade show · Paris
20 Oct 2026

Webinar ILDI × Galaxie Conseil

 · 
« Compétences managériales et jeu de rôle IA » (management skills and AI role-play, in French), with Jérôme Delon (Galaxie Conseil et Formation).
Webinar · Online
8 Oct 2026

Salon Epsilon

 · 
Talk by Mame Fall and Denis Lavoisier (Eurotunnel): create an AI version of your customers to train your teams.
Trade show · Wavre
30 Sep–1 Oct 2026

Healthcare Week Luxembourg

 · 
Stand SU5 and workshop « Training That Makes You Practice: Live AI Simulation » by Mame Fall.
Trade show · Luxembourg
24 Sep 2026

Human Day

 · 
Exhibitor, stand 19.
Trade show · Marcq-en-Barœul

✦ AI Roleplay · Face Up

Move from training… to practice.

Book 30 minutes: together we build an AI role-play on one of your real cases, and you play it.

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