What was learned, checked through conversation
AI Coaching is conversational training between the learner and an AI coach, by voice or with an avatar. The coach asks questions, has the learner rephrase, spots what hasn’t sunk in yet and recommends the resources to review.
- By voice or avatar
- Questions and rephrasing
- Targeted resources
Voice conversation · transcript
What are the steps for handling a complaint over the phone?
I listen to the customer, I apologise, then I offer a solution.
There’s a step missing between listening and the solution. How do you check that you’ve understood the request correctly?
I rephrase their request in my own words.
Coaching summary
Acquired: listening, acknowledging the problem
To review: rephrasing, committing to a timeframe
Recommended resource: “Rephrasing”, module 2, 4-minute video
The coach makes you explain, not tick boxes
A module gets watched and forgotten. Explaining it in your own words is already making it stick.
- 01
A conversation, not a quiz
The learner talks with the AI coach, by voice or with an avatar, about the training content, just as they would with a trainer.
- 02
Questions and rephrasing
It asks open questions, asks the learner to rephrase, and follows up when the answer is incomplete.
- 03
The right resources to review
It spots knowledge gaps and recommends what to review to close them.
AI Coaching or AI Roleplay?
The two work together. The coach checks that the method is understood; the roleplay checks that it is applied with a counterpart.
Wherever you need to know before you do
After an e-learning module
Check that the essentials are retained, not just watched.
Product knowledge
Before a launch or a first customer visit.
Procedures and rules
What must be said or done, and in what order.
Onboarding new hires
The fundamentals of the job, before the first practice scenarios.
One platform, four modules
- 01 · CreateSAM authoring toolYour scenarios built with AI, in your method.Discover
- 02 · PractiseAI RoleplayFace an AI persona, by voice or avatar.Discover
- 03 · Reinforce · You are hereAI CoachingAn AI coach that checks what was learned, through conversation.
- 04 · MeasureDebriefingThe debrief of every session and cohort tracking.Discover
