Comparison
The Retorio alternative, assessed on your own rubric
Retorio scores sales conversations on its Warmth and Competence model, for large enterprises. Face Up scores against your trainers’ rubric, in more than 60 languages, for teams of any size.
In short
Retorio (Munich) offers AI sales coaching for large enterprises: video or phone role-plays analysed on more than 140 behavioural cues and mapped onto two axes, Warmth and Competence. Face Up lets your trainers set the criteria: the debrief follows their rubric, covering verbal, paraverbal and non-verbal signals, in more than 60 languages, with SCORM and LTI 1.3 included.
Which one should you choose?
Retorio
If you are a large group (Retorio says it works with organisations of at least 1,000 employees) and want a standardised assessment model, identical for all your sales teams.
Face Up
If you want to assess your teams on your own criteria, train beyond sales, roll out in many languages, or start with a team of a few dozen people.
Why training teams choose Face Up
The debrief follows your rubric
Your trainers set the criteria; Face Up assesses every session against them, with timestamped highs and lows and calculated indicators.
More than 60 languages
The same scenario can be played and debriefed in more than 60 languages: useful for international networks and multilingual contact centres.
Your trainers are autonomous
With SAM, they create and adjust scenarios themselves, from their own documents, without going through the Face Up team.
For teams of any size
From training providers to large accounts, with a free trial for small teams.
SCORM and LTI 1.3 included
Simulations launch from your LMS and results flow back to it, in every plan.
Criterion-by-criterion comparison
Public information from each vendor, sources below the table.
Sources: information published by each vendor, checked on 21 October 2026. Offers change: if something is no longer accurate, email contact@face-up.fr and we will correct it.
Face Up: SAM authoring tool, debriefing, LMS integrations, pricing.
Switch to Face Up in three steps
01
A 30-minute demo
Show us a situation that matters to your teams: we build an AI role-play on that case together, and you play it.
02
Your scenarios with SAM
Your trainers describe the situation and add their documents (rubrics, cases, verbatims): SAM builds the persona, scene, scenario and debrief.
03
Inside your learning paths
Simulations launch from your LMS via SCORM or LTI 1.3, included in every plan.
They practise with Face Up
“For the first time, our agents arrive on the job having already lived the conversation.”
Denis Lavoisier, Head of Trainers, Eurotunnel
500
agents trained in France and the UK
100
learner NPS
35%
faster to proficiency than with the previous programme
Frequently asked questions
What is the difference between Face Up and Retorio?
Retorio scores conversations on its own model, Warmth and Competence. Face Up scores against your trainers’ rubric, covers sales as well as customer service, management and healthcare, and works in more than 60 languages.
Does Face Up analyse learners’ emotions?
No. Face Up records observable signals (posture, gaze, voice, gestures, pace of the exchange) and does not detect or infer emotions, in line with the EU AI Act.
Does Face Up integrate with our LMS?
Yes. Face Up connects through SCORM 1.2 and 2004 or LTI 1.3, included in every plan: Moodle, 360Learning, Docebo, TalentLMS, Cornerstone and more. Learners launch the simulation from their course and the result flows back to the LMS.
How do we switch to Face Up?
Book a 30-minute demo: we build an AI role-play on one of your cases together, and you play it. You can also create your first scenario with SAM from the Get started page.
