AI simulation glossary
Objection handling
Definition
Objection handling is the sales skill of welcoming, understanding and answering a customer’s concerns (price, timing, competitor, need) without damaging the relationship. It is one of the most practised situations in sales simulations.
Also called
handling objections, responding to objections
A simple method
Hear the objection out, paraphrase it, ask a question to understand what lies behind it, then answer with a tailored argument and check that it convinced.
Why practise
When faced with an objection, the reflex is to justify yourself or drop the price. Repeating the situation builds better reflexes.
With Face Up
Your sales reps face AI buyers built from your real cases, who come back to objections that were poorly handled; the debrief follows your sales methodology.
