AI role-play: give safe advice on a pressing self-medication request
Mr Garnier, 70, is at the counter demanding the blocked-nose tablet he used to take, ‘the strongest one’. Your challenge: keep your advice safe without losing the patient.
The situation
You are a pharmacist or pharmacy technician at the counter of a neighbourhood pharmacy, late on a Tuesday afternoon. Mr Garnier, 70, a retiree you have never served before, comes in with a heavy cold.
Hurried and insistent, he demands the tablet he used to take for a blocked nose, ‘the strongest one’. The challenge: keep your advice safe without losing him.
70, hurried and insistent, sure he knows what he needs.
Late on a Tuesday afternoon, standing at the counter, no appointment.
Your goal
- Ask him questions before advising: symptoms and current medication.
- Spot a risk linked to what he is already taking and explain it without alarming him.
- Refuse an unsuitable product, giving the reason, and offer a suitable alternative.
- Tell him the warning signs that should send him to a doctor.
What the debrief looks at
- The questions asked about symptoms before any advice.
- Asking about current medication, and explaining why.
- Explaining the risk of combining medicines, without dramatising.
- A reasoned refusal, followed by a concrete alternative.
- The signs that mean he must see a doctor.
Your turn
The trial runs in your browser, no account needed. Have a microphone ready and a few quiet minutes.
Your own scenarios, built on your real cases
Describe the situation
Your trainers describe the case to SAM, Face Up's authoring tool, and add their documents.
SAM builds the simulation
Persona, setting, scenario and debrief rubric, with no code, in more than 60 languages.
Your teams train
From Face Up or from your LMS, via SCORM or LTI 1.3, with a debrief after every session.
Frequently asked questions
How does this AI role-play work?
You talk out loud with Mr Garnier, an AI persona who insists, gets impatient and reacts to your questions, for up to 5 minutes.
Do I need an account to try it?
No. The trial runs directly in your browser, with no account and no credit card. Your browser only asks for access to your microphone.
What does the debrief cover?
The debrief goes through the expected steps of safe advice: questions about symptoms, current medication, explaining the risk, a reasoned refusal, an alternative and the warning signs.
Can we adapt this scenario to our own cases?
Yes. With the SAM authoring tool, your trainers describe the situation and start from your documents: SAM builds the persona, the scene, the scenario and the debrief rubric, with no code. Simulations then plug into your LMS via SCORM or LTI 1.3.
