AI role-play: explore a hurried traveller's needs before advising
Maxime is flying out tonight and wants to know whether the airline's loyalty programme is worth it for him. Understand his needs, answer honestly with figures to back it up, and propose a concrete step.
The situation
You are a customer service and information agent for an airline, at the desk of a major airport. At around 6.45pm, Maxime Leroy, 24, steps up: he is flying to Montreal tonight at 9.15pm, in economy, on a €680 return ticket.
A colleague recommended the airline's loyalty programme to him. He is not a member and wants to know whether it is worth it for him.
24, a young traveller in a hurry and wary of sales pitches.
An evening of departures, standing amid the bustle of the concourse.
Your goal
- Understand what he really wants before presenting the programme.
- Tell him simply and honestly whether the programme is worth it for him, backed by accurate figures.
- Propose a concrete next step, without wasting his time.
What the debrief looks at
- Exploring his needs before presenting the offer.
- A simple explanation, without jargon.
- What the offer is worth to him, honestly costed.
- A practical answer to his concern.
- A concrete step to take right away.
Your turn
The trial runs in your browser, no account needed. Have a microphone ready and a few quiet minutes.
Your own scenarios, built on your real cases
Describe the situation
Your trainers describe the case to SAM, Face Up's authoring tool, and add their documents.
SAM builds the simulation
Persona, setting, scenario and debrief rubric, with no code, in more than 60 languages.
Your teams train
From Face Up or from your LMS, via SCORM or LTI 1.3, with a debrief after every session.
Frequently asked questions
How does this AI role-play work?
You talk out loud with Maxime, an AI persona who is in a hurry and wary of sales pitches, for up to 5 minutes.
Do I need an account to try it?
No. The trial runs directly in your browser, with no account and no credit card. Your browser only asks for access to your microphone.
What does the debrief cover?
The debrief looks at whether you explored his needs before presenting the offer, how simple your explanations were, how honest your calculation was and the next step you proposed.
Can we adapt this scenario to our own cases?
Yes. With the SAM authoring tool, your trainers describe the situation and start from your documents: SAM builds the persona, the scene, the scenario and the debrief rubric, with no code. Simulations then plug into your LMS via SCORM or LTI 1.3.
