AI role-play: give difficult feedback to a junior team member
Lucas has delivered good results, but his admin follow-up is falling short. You are his manager: give him feedback that recognises his efforts and leads to a specific commitment.
The situation
Lucas, 24, has been a customer adviser at a bank branch for 8 months and has just run a phone prospecting session. His results are solid: 8 appointments from 28 calls.
His follow-up, however, is falling short: 3 missing CRM records, a disrupted schedule and a customer called back by mistake. You are his manager and you are meeting him to talk it through.
A motivated but disorganised young bank adviser: he wants to do well, but lacks method.
Scheduled one-to-one meeting, face to face, with no interruptions expected.
Your goal
- Recognise his results before raising the points of concern.
- Help him see the concrete impact of his oversights on the team and on customers.
- Secure a measurable commitment: what, and by when.
- Work out with him a way to do the follow-up after every call.
What the debrief looks at
- The balance between recognition and correction.
- Reliance on concrete facts, with no vague criticism or moralising tone.
- A specific, verifiable commitment, not just a quick ‘noted’.
- A realistic action plan, built with him.
Your turn
The trial runs in your browser, no account needed. Have a microphone ready and a few quiet minutes.
Your own scenarios, built on your real cases
Describe the situation
Your trainers describe the case to SAM, Face Up's authoring tool, and add their documents.
SAM builds the simulation
Persona, setting, scenario and debrief rubric, with no code, in more than 60 languages.
Your teams train
From Face Up or from your LMS, via SCORM or LTI 1.3, with a debrief after every session.
Frequently asked questions
How does this AI role-play work?
You talk out loud with Lucas, an AI persona who reacts to what you say, for up to 10 minutes. He may get defensive if you open with criticism, or make promises without really committing if you stay vague.
Do I need an account to try it?
No. The trial runs directly in your browser, with no account and no credit card. Your browser only asks for access to your microphone.
What does the debrief cover?
Right after the conversation, the debrief goes through the scenario's criteria: the balance between recognition and correction, reliance on facts, how specific the commitment is and the action plan you built together.
Can we adapt this scenario to our own cases?
Yes. With the SAM authoring tool, your trainers describe the situation and start from your documents: SAM builds the persona, the scene, the scenario and the debrief rubric, with no code. Simulations then plug into your LMS via SCORM or LTI 1.3.
